*********** and Bad Service Provider

I have never experienced such an *********** and bad service like the one i received from MFC. My car is financed by MFC and the agreement was for them to debit my account on the last day of the month. I got an SMS from MFC advising me that they will debit my account earlier in Dec 23 and i also got a courtesy call from Nedbank MFC which i asked them not to debit my account on any date except for the date we agreed up on. MFC did not debit my account on the last day of the month as agreed and they sent me an email to make payment arrangements which i responded to them asking if they have debited my account as per the agreement and have not received any feedback.

Last week Thursday if not Friday i got a call from the guy called Itumeleng who confirmed that he is from collection department and wanted to make payment arrangements with me which i asked him a question if they have tried debiting my account on the set date? He advised me that the debit order showed as pending and i said MFC will need to debit my account as there's no payment arrangement i am going to make with MFC as they were supposed to debit my account on the last day of the month. After talking to Itumeleng i went on my online banking and noticed that MFC debit R5,557.72 and tried to call MFC to find out why they debit this amount as it is not the amount they normally debit from my account, i've been transferred from one consultant to the next without clarity as to why they debited this amount. This morning i noticed that MFC also debited R6,234.49 which total to R11,792.21 and will need my money to be reimbursed as they now affecting my account to be on a credit balance and will aslo affect my credit score due to their incompetency. I will appreciate if this matter can be resolved A.S.A.P and my money be refunded back to my account.