NV
Nelisiwe V

1 reviews | Active since Aug 2013

20 Jul 2015, 13:48

Allow me to safely pay more please

I called your call centre this morning to request that my debit order be adjusted, to collect a higher amount than what is due. I was told that I am too late as these get run 7 days prior to the due date. I find this hard to believe, the debit order is only due on the 25th for goodness sake.<br> <br> I then requested that another debit order be done to collect the difference between what is due and what I wish to pay, but no they can't do that either. I must wait till after this debit order has been collected, before anything can be done.<br> <br> Wow, I wonder what help I would have received if I was looking to not pay or pay less. Really, I want to pay more and would rather not risk any EFT going to the wrong place or running around with cash to deposit at a branch, but I cannot receive any help from you.<br> <br> What a dissapointment you are MFC.

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply22 Jul 2015, 10:34
Official
Hello Whynow?,

Dear Whynow?

I confirm a specialist is liaising with you in this regard and has provided you with feedback on the alternatives available.

Kind regards
Farzaana Bhikhoo

Client Value Management
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