Agents do not speak with respect to clients

Nedbank has already prided themselves to treat their clients with respect,however this was not the case when calling in to speak to an agent to assist and advise if the debit order form was received and the agent completely lost control over the call,the agent by the name of "KG"did not want to provide her full name and advised that her management team does not take calls at all.The call occurred approx 13:38 today March 2025 and she ended by telling me Im becoming difficult for no reason and dropped the call.