Address change difficulty at MFC/Nedbank

I need to change my physical address and MFC is the only service provider that is asking me to go into a Nedbank Branch in order to do so. None of the other service providers or banks has asked me to do this as I could either do it online or with a simple telephone call. This is completely unacceptable. Nedbank/MFC should be up there with all the banks and service providers and not expect people to go into a branch... seriously!! How did they handle this during the Lockdown periods? Did the people still have to go into their branches with everything that was going on and still is going on? This should be an easy and seamless tasks that has now just became laborious! Not acceptable!