Adding unauthorized items to account

I am extremely disappointed with MFC for adding a "Motor Happy Vehicle Debt Protection" to my account without my authorization. This unauthorized addition has resulted in a R478.35 increase to my monthly installment. Upon inquiry, I was informed by Dené at client services that an email requesting proof of insurance was sent in April. Since they didn't receive a response, they automatically added this charge to my account.

When I asked why they didn't make a single phone call but instead assumed I had no insurance, I was told that they only work via emails. This is very upsetting, especially since cancellations take 21 days to process, meaning my June installment will include this unwarranted charge. This is a significant inconvenience.

MFC, it's time to get back to basics. Pick up the phone and engage with your customers. Most people in South Africa have busy schedules and cannot constantly monitor their emails for such important communications.