Act now. Process my refund. End this nonsense.

I am absolutely appalled by the level of service I have received from MFC. What should have been a straightforward process has turned into an infuriating ordeal that reflects complete disregard for customer care and accountability. Earlier this month, I mistakenly paid R37,000 into the MFC account. I immediately submitted all required documentation for the refund, yet despite countless follow-ups and daily calls, I have received zero updates. This silence is unacceptable and raises serious questions about the integrity and efficiency of your organization. My request is simple: process my refund immediately. The delays, lack of communication, and blatant incompetence have caused unnecessary stress and wasted my time. When I attempt to contact Kenneth Makhanane, he ignores calls and emails. Instead of providing answers, I am constantly redirected to other departments-an obvious sign of inefficiency and lack of accountability. To make matters worse, I am now told that the refund is “waiting for Godfrey More’s approval.” For three days, I’ve heard the same excuse. Is Godfrey the only person in the entire company who can approve a refund or does he own MFC? This is beyond ridiculous and shows a shocking lack of urgency or concern for your customers.

If this matter is not resolved immediately, I will have no choice but to escalate it legally. I am prepared to involve my lawyers because this level of negligence is unacceptable.