Abuse of consumer rights & contravention of The Consumer Protection Act: Right no 6;Right to Fair and Honest Dealing.

I settled my vehicle account in full (R98 000.00) on 20/08/2019 to MFC and emailed them the proof of payment. I have requested on numerous occasions that they email me the vehicle ownership certificate, however they are giving me the run around have still not closed my account. I feel this is a complete violation of my consumer rights, as the account is paid and the vehicle is no longer owned by the bank. I contacted the accounts department today and instead the consultant told me that they have a backlog of clients to deal with. I fail to understand how it can take MFC 8 months to generate my ownership certificate, which a consultant confirmed this morning that it generally has a 2 hour turn around time to complete and close off accounts and send the natus document. I feel MFC is trying to ****** more money from me, by deliberately keeping my account open so that it can accumulate interest which they will want to charge me for later. The heads of the accounts department/team leaders (Randikwane Sikwane) are never available to resolve my matter and this is very suspicious. I expect to have this matter resolved by close of business tomorrow (06/05/2020) or I will take it up with the ombudsman.