Absolutely unacceptable service

I logged into my fnb app on the 12th of July 2023, and to my suprise i find a pop up message, which reads account in arrears... This is in regards to my nedbank vehicle finance. The message says 9months in arrears.

Together with a contact number for a company called experian.

I called my bank which is fnb an everything is in order in terms of debit orders that have been taken timeously in respect of my vehicle instalment.

I have never ever missed any installment in regards to vehicle finance. My bank fnb has confirmed that everything is in order in respect of debit orders for my vehicle that have went off my bank account. I then called Nedbank Mfc... I spoke to a consultant, by the name of Zubair explaining the issued an i asked what is going on... He then explained that there is an issue an that i have been blacklisted, furthermore to explain nedbank is involved but it isn't there fault.

How does this happen to us, what is going on with Nedbank Mfc.

This is absolutely unacceptable.

Why must i as a consumer now suffer by being blacklisted by mistake due to the negligence of Nedbank Mfc.

How is it that nedbank mfc is involved but a customer like myself is told its not there fault.... I mean what the heck is going on.

I asked for confirmation that my name be removed an was told to check my credit rating after 7 days..

Why cant nedbank do me the courtesy of providing confirmation that my name is removed.... After all its Nedbank Mfc that has caused this... Or failed in some way or the other. I am totally disappointed an unsatisfied with the service recieved an in shocked at what has been done to me.

I request that an official get back to me immediately.