Absolutely appalling service by Nedbank MFC. AVOID THEM!

1. They will send you emails to confirm your insurance 10 times even though you keep sending it 2. They keep debiting my account earlier when I have not asked for it or approved it. I have since sought legal advice with this and am awaiting their feedback on where I had approved for some "special"(as the consultant referred to it) where they debit your account sooner and you are meant to sms them in order to keep the debit order on the original date that I LEGALLY signed for. I feel like this is a **** because if you miss the sms your account can go into a deficit and they can take action against you for non payment. 3. You can call multiple times with no answer and when you do get through to a consultant they are unapologetic, rude and have a serious attitude problem. 4. They could not authenticate me because the details on their system shows a different phone number and email address. My argument with them is HOW are you sending statements to this email address and sms's to this phone number for years but are unable to authenticate me????? They had no answer and said I should go into a branch. Absolutely useless! Once it was finally resolved and changed they are still unable to authenticate me. What was the point? I still do not know who's contact information they have/had. 5. There is no escalation contact. I have asked them on the phone to escalate twice. No response. I even started emailing Nedbank directly who just refer me on back to useless MFC 6. I attach my ID number to my complaint and their response is "please share your ID number so we can assist you"

I am not sure whats going on with MFC but there is a serious lack of customer service. TRY YOUR BEST TO AVOID THEM AT ALL COSTS, IT IS NOT WORTH THE STRESS!!!!