Absolute outrages customer service.

I had an insurance claim, minus excess settled due to a ****** motorbike that I had for only 5 months. MFC sent me an SMS that they've received payment from my insurance and will be in contact in the coming days.

I've been trying to reach them for 3 days now trying to get the account settled! Every time I call, they say "Let me put you through to your consultant" but the line never goes through. I've sent emails, which of course, are left unanswered.

Now all of the sudden, when I try to apply for financing, I get a "Non supportive reference with MFC or other financial institution" decline. Every bank I apply to, declines my applications. I've never had an issue with credit/financing like this before. How can I have a bad reference/reputation if my damn bike was ******!?

Is there someone who can give some legal advise as to how I can approach this? I've already spoken to Experian and TransUnion, and they've confirmed that there's nothing wrong with my credit profile. This is defamation and will NOT let it slide!