Abrupt, arrogant Chocned

I escalated my case to a manager named Maryna Louw as I was unhappy with the service from a consultant, only to get worse service from her. She was abrupt, unapologetic and arrogant. When I asked for her manager, Maryna says she reports to the director of Chocned who does not deal with such matters. Really MFC? Seems like she’s being dishonest as well. I’ve always had fantastic service from Nedbank up till now. Please send this manager for a lesson on customer service and etiquette