A year ago we were contacted and askied if we would like an extended guarantee - we said yes

A year ago we were contacted and askied if we would like an extended guarantee - we said yes. We signed all the sent documents, then MFC adjusted our repayments to include the extra. A year into the future - to day (28/05/2025) I take my car in for its yearly service. I check on the details for the extended guarantee and IT’s NOT THERE. My wife contacted MFC they said 'oh, you needed to fill in another form'!! Of course, they NEVER SENT US any other form. Now they tell us in there most that it will take 8 working days or so - That really does not help me. So I am out of pocket for the service!!!! I phone MFC's call centre and spoke to some agent with a 'I really could not care attitude' and got nowhere. I insisted on talking to a manager, I was placed on hold and forgotten. I am bound to this 'we have your business now we couldn’t care!!' company, so I realise that they hold all the cards. I have kept this as cordial as I. I realise that MFC will do absolutely nothing to rectify this situation today!!