A sea of forwarded emails between departments whose "job it isn't".

Issue not fixed after two months. My glitch in the matrix has now been "escalated" so many times I have to assume it's sitting on the desk of the CEO. After the Customer "Service" Centre, it's been sent to multiple "relevant" departments, to the "CIS" team, (whoever that is?), then to the "Eclipse" team (whoever that is?), and now it's sitting with another IT department. At least I finally have someone at MFC keeping me regularly updated, but the update is always, "The issue has been escalated." The problem I believe with MFC is that in trying to squeeze one more cent of profit out of the customer, they've "streamlined" the business, cutting jobs and automating as much as possible, leaving no room in their processes for any issue that doesn't fit a template or flowchart, these problems just get lost in a sea of forwarded emails between departments whose "job it isn't". It also seems apparent from the wait times for the customer service centre that they are woefully understaffed, (more cost cutting and profiteering I can only assume.) One day there will be a financial institution that answers the phone, and an actual person will see to it that a simple error can be sorted out simply and efficiently. I know MFC will reply to this review, with an apology and a "We'll get one of our experts to call you." But MFC please don't, just let the guy who's dealing with it now see it through, at least he calls me back, unlike the long list of those who came and went before him.