a Request to Change my Debit Order:

In November 2023, I sent an email to various MFC departments, instructing them to update their debit order system, in order to deduct my monthly instalment from my new Nedbank account.

To date they are still trying to deduct my instalment from my old ABSA account. Every month I must transfer funds into my old ABSA account, so that MFC can do the debit order. A few times the funds weren't available when MFC tried to debit my ABSA account, resulting in that I then needed to withdraw those funds, and pay them manually in at the bank.

And every month I send them an email requesting the change.

Yesterday some arrogant woman from MFC contacted me. I told her the situation, but she was so rude. And I told her, if they don't update their system, the can go without payment this month. I will not run after them and waist my time at the bank, having to do a manual payment. Nor an EFT for the matter. They have had plenty of time to update their system.

I thought Nedbank & MFC would offer better service, but obviously I was totally mistaken. I