A disgrace and pathetic customer service

I have lodge a complaint on the 30th December 2014 to MFC regarding the purchase of the vehicle which appears not to be in good standing. We have tried to follow up with the MFC, however the matter was then referred to Re-fin for further handling. We have then liaised with Jaco at Re-Fin who informed us that he won't be able to assist us as this is a difficult matter to deal with. I referred the matter back to MFC and Khosi advised that the matter is being handled by Farzaan. I have been trying to contact him for several times, but in vain. <br> I am now puzzled, as I am paying for the vehicle standing for the previous three months due to mechanical breakdown which occurred as a result of some latent defect which the dealership failed to disclose to me. This is purely bad service and disgrace by MFC to fail to address a matter of this nature. <br> I feel that MFC should hire more competent staff to assist customers rather than frustrating us by passing the buck.