***********

The most *********** and inconsistent bank I have ever encountered

I've been paying for my car in installments on time for about a year and a half.

MFC assured that I did not have a car insurance and decided to add 670 to my car installment despite the fact that I had already sent them the insurance certificate which they acknowledged and approved. My debid order went off with an additional R670 on it on 24/10 after receiving an email stating that the issue had been resolved. No one bothers to call me, when I call them, I hear "we apologize." Getting a refund from them was a mission. However, I was eventually refunded on 3/11 and assured that the additional insurance had been canceled and removed. On 24/11, I received a debit order with the additional 670 debited, however, my bank declined the order because it does not correspond. With the one approved by myself.

I then called them the following day making them aware of their mistake which they've acknowledged and assured me that they are now removing the 670 added and I should not worry the debit order is still going to trace payment for about 10 days. Nothing like that has happened until now.

Yesterday a SMS sent to me by MFC reflecting my account is in arrears and no longer meeting the criteria of skipping payment Dec which I've already planned for because I app**** on time and approved by the very same *********** people but now is cancelled. I get penalized because of their *********** and negligence staff.

All I want is MFC to party their way with me. They must fetch their cars. Thir rude management Michelle's management her response was that you should have honored your payments.