JV
Jurgen V

1 reviews | Active since Jun 2012

15 Sept 2015, 13:04

4 Weeks Trouble and Then no Response

I recently went to purchase a a 2005 VW Touareg from a dealership for R120000. I put R20000 deposit down and sent through all the necessary documents through. The dealership got back to me 2 days later saying because I am self employed for the past 5 years they require more info so I sent through 2 letters from my accountants, 6 months bank statement (stamped), Drivers license, ID, passport, Lease agreement for my home and offices, 2 of my employees numbers, Clients Landline numbers and my landline number. They just ignored everything from there and when I contacted them directly they said they cannot tell me anything as I must go through the dealership and the dealership had no answers. 2 weeks later I took BMW finance at 14.5% over 2 years because I wasn't going to wait for a response from MFC which I still don't have today.<br> <br> They put me through hell and back to get all those documents just the way they need them so that they could just throw my application away and not respond. Utterly disgusted anytime I hear that name.

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply15 Sept 2015, 14:09
Official
Hello JurgenVisser,

Dear JurgenVisser

Thank you for bringing your concerns to our attention.
I apologise for the poor service received and the dissatisfaction caused.
I confirm we will investigate the matter and a specialist with contact you with to provide feedback.

Kind regards
Farzaana Bhikhoo

Client Value Management
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