LE
Letitia E
1 reviews | Active since Aug 2013
03 Feb 2020, 16:29
28th January 2020 call : 09.51 by Melissa.
28th January 2020 call : 09.51 by Melissa.
I called in to Find out my debit order that returned in December early January to make arrangements for 27 January the debit order to go off. 28 January I phoned and spoke to Melissa. I asked her more than once is she sure I do not owe Mfc, she mentioned she will send it through to the department that will do a cheque and refund me.
MFC refunded me on the 29 January 2020, today 3 February 2020 I received an SMS saying my account is in arrears, however, why would they refund me in the first place if owe them the Debit order amount is the other department also not in place to double-check before just doing a refund??
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Replies (2)
Motor Finance Corporation's replyOfficial
04 Feb 2020, 08:34Dear Letitia Els
We acknowledge receipt of your complaint.
Thank you for receiving my call and allowing me the opportunity to address your complaint.
Your complaint will be registered , investigated and feedback will be provided to you thereof.
Kind Regards
Client Value Management
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We acknowledge receipt of your complaint.
Thank you for receiving my call and allowing me the opportunity to address your complaint.
Your complaint will be registered , investigated and feedback will be provided to you thereof.
Kind Regards
Client Value Management
***
***
***
Motor Finance Corporation's reply04 Feb 2020, 08:34
Official
Dear Letitia Els
We acknowledge receipt of your complaint.
Thank you for receiving my call and allowing me the opportunity to address your complaint.
Your complaint will be registered , investigated and feedback will be provided to you thereof.
Kind Regards
Client Value Management
***
***
***
We acknowledge receipt of your complaint.
Thank you for receiving my call and allowing me the opportunity to address your complaint.
Your complaint will be registered , investigated and feedback will be provided to you thereof.
Kind Regards
Client Value Management
***
***
***
LE
Letitia E's updateReviewer Update
05 Feb 2020, 20:13YET ANOTHER DEBIT ORDER GOES OF MY BANK ACCOUNT with arrangement made but still goes of my account twice!! I am very unhappy with MFC service! I'm furious. Now my bank is in - because of you guys that debited more times than you should!
LE
Letitia E's update05 Feb 2020, 20:13
Reviewer Update
YET ANOTHER DEBIT ORDER GOES OF MY BANK ACCOUNT with arrangement made but still goes of my account twice!! I am very unhappy with MFC service! I'm furious. Now my bank is in - because of you guys that debited more times than you should!