2 Months later and cancellation still not done

I was called on the 23 July by consultant from nedbank offering me a paint warranty plan. The next day i realized that i was going to be charged interested on that product. I sent an email to [Email Removed] and [Email Removed] to cancel this. I was sent a form to complete an return and did that on the 24 July 2015 (cooling off period). Debit order went off on the 25 July 2015 despite the fact that the policy was sold 2 days prio and the consultant did not inform on the first DDA date and the fact that i cancelled the policy on cooling off period. I sent numerous emails with STANDARD RESPONSES from Thashni and Bridget ( 08 August, 11 August - 5 emails in total ). Its the 1st September, the policy is still not cancelled and i still don't have feedback and still dont have my refund. I called again today and was told to Call SA warranties. I waited 20 minutes on the phone being transferred between Pearl and reception because my policy is still active and i need to speak to cancellation. I am still being told to wait 21 working days even though i have cancelled this in cooling off period. I cannot believe the manner in which MFC has handled my query, it is pathetic and shocking.<br>