Unprofessional bad service

Hi my name is Maxwell I have a bad experience with Motor Accident Group my car was taken to them by Dial Direct on the 16th of Oct after I had water damages on my car which happened on the 9th firstly the car was towed to Renew It Edenvale and it spend the entire week standing there no job done on it firstly they told me it will take it will take 15 days for the repairs to be done and they will update me with the progress, afterwards the guy by the name of Barnard said it will take longer than that due to additional damages that they pick up, they don't update me as much as they should last week he told me that the parts are all there and the repairs will continue on Monday I called and he said they are still waiting for the parts and when I asked him what happened to the parts that he confirmed that they are there he said he will check and called me back today is Wednesday no call from him, my insurance is not helping either I have no clue why did they moved my car from the other Audi approved panel beater to MAG. I have no clue when am I going to get my car back my suggestion never ever allow your insurance to take your car to MAG.