NPS Score
33
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About Motor Accident Group
How is Motor Accident Group rated on Hellopeter?
Hellopeter has tracked Motor Accident Group across 105 reviews. Motor Accident Group hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Motor Accident Group? Write a review to help others decide.
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2024
Motor Accident Group
I write this about my claim at Santam. The service I received from Mr Mansoor Martin & Ms Alexander Klein is amazing. The are very professional & respectful, helping people with sense of humor. May God bless them.
1 reviews | Active since Aug 2024
Motor Accident Group
I write this about my claim at Santam. The service I received from Mr Mansoor Martin & Ms Alexander Klein is amazing. The are very professional & respectful, helping people with sense of humor. May God bless them.
1 reviews | Active since Feb 2015
Excellent Service and Communication
I highly recommend Motor Accident Group for their efficiency and speed. Their customer service is top-tier; they gave me consistent updates through every stage of my car's repair. My insurance provider (Prime SA) delayed the process, but the staff at Motor Accident Group went above and beyond to push through and finish the job as fast as possible. They are definitely the best panel beaters in the business right now. Well done team!
1 reviews | Active since Feb 2015
Excellent Service and Communication
I highly recommend Motor Accident Group for their efficiency and speed. Their customer service is top-tier; they gave me consistent updates through every stage of my car's repair. My insurance provider (Prime SA) delayed the process, but the staff at Motor Accident Group went above and beyond to push through and finish the job as fast as possible. They are definitely the best panel beaters in the business right now. Well done team!
1 reviews | Active since May 2026
They were there when...
They were there when we needed help after the accident
1 reviews | Active since May 2026
They were there when...
They were there when we needed help after the accident
1 reviews | Active since Jul 2025
MAG IN PRETORIA WEST ARE ****MERS
Messed up my car with PMD , the guy in Pretoria west said he’s a panelbeater only but only to find out he did some cheap labour in my car, so that he can claim He went to Mercedes to remove all the signals and paid only 1,8 and claimed more from PMD WHICH I PAY EVERY MONTH. My car is a messs since I got an accident on the 25th of January, the guy didn’t want to take my car to the nearest Merc’s he wanted to take my car to his people in the south of Johannesburg, but I stay in Pretoria. He used to fight and argue with me because he knew what he was doing on my act was wrong. He **** to me. My cat is smoking but it was never smoking before , my front wheels are making nice they said the fixed it but it still the same The guy takes my car as a transaction I don’t have a car because of him. My car is mess MAG IT WORKS WITH PMD THEY ATE ****MERS I WANT MY MONEY BACK AND MY CAR FIXED. The old guy even asked me where I was working when I got there , they don’t specialise with Mercedes but he used his unprofessional employees to fix my car , my car smokes , I have opened a case. It’s like I’m driving a van. He went in and panel beated my car with **** colors and messed up my car from its original color and made sure he only cancels all the signals at Mercedes that were supposed to be worked on and said my car is fine. 😭💔💔💔💔💔 I don’t have a car now!!!!
1 reviews | Active since Jul 2025
MAG IN PRETORIA WEST ARE ****MERS
Messed up my car with PMD , the guy in Pretoria west said he’s a panelbeater only but only to find out he did some cheap labour in my car, so that he can claim He went to Mercedes to remove all the signals and paid only 1,8 and claimed more from PMD WHICH I PAY EVERY MONTH. My car is a messs since I got an accident on the 25th of January, the guy didn’t want to take my car to the nearest Merc’s he wanted to take my car to his people in the south of Johannesburg, but I stay in Pretoria. He used to fight and argue with me because he knew what he was doing on my act was wrong. He **** to me. My cat is smoking but it was never smoking before , my front wheels are making nice they said the fixed it but it still the same The guy takes my car as a transaction I don’t have a car because of him. My car is mess MAG IT WORKS WITH PMD THEY ATE ****MERS I WANT MY MONEY BACK AND MY CAR FIXED. The old guy even asked me where I was working when I got there , they don’t specialise with Mercedes but he used his unprofessional employees to fix my car , my car smokes , I have opened a case. It’s like I’m driving a van. He went in and panel beated my car with **** colors and messed up my car from its original color and made sure he only cancels all the signals at Mercedes that were supposed to be worked on and said my car is fine. 😭💔💔💔💔💔 I don’t have a car now!!!!
1 reviews | Active since May 2022
Clients accident
One of you clients scratched my car while I was reversing from a parking lot. She didn't stop, didn't want us to take pictures. We went to the local police station there is a case number. 6he officer advised us to each fix our own cars we didn't exchange any details and we parted ways. A month later I got a letter of demand she wants me to fix her car for all scratches and it's not agreed on. You company and client is demanding payment. She didn't dispute when the officer told her. Im not happy with your service
1 reviews | Active since May 2022
Clients accident
One of you clients scratched my car while I was reversing from a parking lot. She didn't stop, didn't want us to take pictures. We went to the local police station there is a case number. 6he officer advised us to each fix our own cars we didn't exchange any details and we parted ways. A month later I got a letter of demand she wants me to fix her car for all scratches and it's not agreed on. You company and client is demanding payment. She didn't dispute when the officer told her. Im not happy with your service
1 reviews | Active since Jul 2024
Terrible Customer service with no updates on vehicle repairs
I was alerted by my vehicle tracker that my car had been switched on for 33 minutes. This is concerning, especially given that the only issue being addressed is a scratch on the right front bumper, no engine repairs. I contacted their customer service line at 16:49, and the agent who answered was dismissive and unprofessional. He stated that he had "knocked off", showing no interest in understanding my concern or providing support. He repeatedly interrupted me and ultimately muted the call, clearly indicating that he had no intention of continuing the conversation. If he was no longer available to assist as he had knocked off, the call should not have been answered by him. I was under the impression that your operating hours are until 17:00 as stated on your website. All I needed was an update on the repairs and why my vehicle was on for that long
1 reviews | Active since Jul 2024
Terrible Customer service with no updates on vehicle repairs
I was alerted by my vehicle tracker that my car had been switched on for 33 minutes. This is concerning, especially given that the only issue being addressed is a scratch on the right front bumper, no engine repairs. I contacted their customer service line at 16:49, and the agent who answered was dismissive and unprofessional. He stated that he had "knocked off", showing no interest in understanding my concern or providing support. He repeatedly interrupted me and ultimately muted the call, clearly indicating that he had no intention of continuing the conversation. If he was no longer available to assist as he had knocked off, the call should not have been answered by him. I was under the impression that your operating hours are until 17:00 as stated on your website. All I needed was an update on the repairs and why my vehicle was on for that long