RUDE ********* SERVICE PROVIDER NO WORD CAN EXPLAIN . LODGED A COMPLAINT WITH JOHN "WHO IS THE CHAIRPERSON" THE PHONE WERE DROPPED THRICE IN MY EAR. WE WERE INFORMED THAT HE IS THE HIGHEST AUTHORITY @MAG

• On the 8th of January I waited in front of a closed gate for 20minutes. @ 7h03 I called Melissa and she informed me that their office open at 7h30 but she will arrange for someone to open the gate. I patiently waited until 7h13 and called Zahid which told me the same . I mentioned that the SMS states 7h00. Eventually the gate were opened @ 7h18 . The security guard mentioned that Zahid has requested him to open. My question to you is why sending SMS’s stating that booking in of vehicles is between 7h00 – 9h00 addition to that is that shuttle services are available from 7h00 but they claim they open @ 7h30. • I was not even offered a courtesy/rental vehicle from your company, which if it were offered I would have pay for the rental period. Or do you offer to certain clients?

• Updates were received regularly until Friday 12 Jan @ 9:29. When I followed up on Monday the 15 Jan I was told by Zubair that SMS’s were send, which to me were questionable because no sms’s were received. On Monday I was told that the 1st QC will be done and thereafter 2nd QC. Based on the fact that still no sms’s were received on Tuesday I made a follow up call and were told that the 1st QC is underway . (Conflicting messages/updates). • Still no sms updates :On Thursday 18 January I called Zubair and I were informed that the sensors of the vehicle went on including the Airbag sensors, the vehicle has been booked in for diagnostics with MERCEDES . I request that I want a copy of the before and after diagnostic for my record, which he agreed up. • On 18 January (conveniently received sms 11:29) Vehicle is ready for collection. Note that no sms were received since Friday 12 Jan 9:29 “ Finish mask for painting, your vehicle entering quality check for painting. • I called Zubair to enquire about the possibility in either dropping the vehicle or pick up , because I am with transport etc. I was told that MAG do not provide such service. I agree and understand about dropping my vehicle is not an option, but pick up for such a Huge company ? Sad to say I had to make arrangements to get to your offices to collect my vehicle. Collection of Vehicle 18 January 2018 • When checks were done, faults were found with the interior of the door and the mirror. How did this passed two QC’s? . We waited for 45 minutes to rectify this. I also requested the copy of the diagnostics and Zubair in turn said that the insurance will not pay for the diagnostic by Mercedes they did an inhouse check and fixed the sensors. This was not the discussion we had and were not aware of mechanical/electrical faults caused by panel beating a door. We then asked him for a printout of the inhouse test, he informed us that they are unable to provide us with a print out, because they don’t have the printing facility thereof. • When the car were in idle mode we notice that the dash board has gone all red with the “battery sign”. We were told that the battery ran off while they were cleaning the vehicle. Notice that the car is parked most of the time and we never ever experienced such. We refused to take the vehicle like that and were told that they will put the battery on charge , which will take approximate another hour. We decide to leave and left the car behind. • We decide to escalate this to John but he did not answer our calls. I left a message and also text him to contact us. @ 9h00 am on the 19 January no response were received from MAG offices or John • We contacted John , who rudely dropped the phone thrice in my ear . How rude can you be and what Chairperson do you have running your offices treated customers like that. The first time in my engagement/dissatisfaction with any one that someone dropping a phone. I hereby wish to have this addressed and awaiting your action on this. • During the cause of the day we received a call from Zahid stating that John has requested him to deal with us. Again a blatant lie to stating that John is on Leave. I called the office then we were told that he is in a meeting. Is a meeting leave? Or were they told not to transfer our calls to him? We have told Zahid that we will not take delivery of the vehicle if diagnostic test is not done by Mercedes, he also blatantly refuse to do that. • On collection of the vehicle on 19th @3h30 the date and time settings were not aligned . Had to waiting another 10 minutes for someone to set it accordingly. – Surely you had an disgruntle client don’t you make sure that all are in order with the final product? • A Copy of your in-house diagnostic were provide , wish we not happy with but you refuse to satisfy your client . After vehicle were drove for 15km the battery light went on again. Although vehicle were left behind to sort out the battery issue on the 18 January we still experiencing that same issue. Please advise . Not sure if the battery we changed?