MM
Mcebo M
1 reviews | Active since Jan 2017
11 Feb 2024, 20:53
Poor workmanship and empty promises.
This is the Sebly branch in particular.
Overspray on my sunroof even when only the bumper needed painting, broken passenger seat lever , incorrect updates , poor turnaround time to complete the job, poor customer service, non existing after-sales customer service.
These are just a few words I can use describe their service. Horrible experience and really wish I should have trusted my instict. Just promises and no commitment and deliver.
Names of culprits: Lorraine and Tapuwa.
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Motor Accident Group's replyOfficial
12 Feb 2024, 09:43Dear Mcebo,
Thank you for bringing to our attention the issues you encountered at our Selby branch and for sharing your feedback. We understand the frustration caused by, incorrect updates, and the delay in completing your vehicle service.
We have taken note of your communication with Tapuwa on the 7th of February to book your vehicle. We appreciate your trust in us and apologise for any inconvenience caused during this process.
Our team is actively addressing the concerns raised, and we are committed to resolving the problems raised, and communication issues promptly. We would like to assure you that corrective measures are being taken to prevent similar instances in the future.
To facilitate a smoother resolution, we kindly request you to bring your vehicle to our Selby branch at your earliest convenience. Our team will prioritise addressing the identified issues and ensuring your complete satisfaction.
If you have any further details or need assistance in coordinating the service, please feel free to contact our customer service team at ***.
Thank you for your understanding, and we look forward to rectifying these issues and providing you with the service you deserve.
Best regards,
Motor Accident Group
Motor Accident Group's reply12 Feb 2024, 09:43
Official
Dear Mcebo,
Thank you for bringing to our attention the issues you encountered at our Selby branch and for sharing your feedback. We understand the frustration caused by, incorrect updates, and the delay in completing your vehicle service.
We have taken note of your communication with Tapuwa on the 7th of February to book your vehicle. We appreciate your trust in us and apologise for any inconvenience caused during this process.
Our team is actively addressing the concerns raised, and we are committed to resolving the problems raised, and communication issues promptly. We would like to assure you that corrective measures are being taken to prevent similar instances in the future.
To facilitate a smoother resolution, we kindly request you to bring your vehicle to our Selby branch at your earliest convenience. Our team will prioritise addressing the identified issues and ensuring your complete satisfaction.
If you have any further details or need assistance in coordinating the service, please feel free to contact our customer service team at ***.
Thank you for your understanding, and we look forward to rectifying these issues and providing you with the service you deserve.
Best regards,
Motor Accident Group