SN
Sanelisiwe N
1 reviews | Active since May 2013
12 Feb 2016, 11:10
Poor Service
My car has been with Motor accident group for 28 days now. I constantly have to call them to follow up on progress. As per their stated service level agreement the car was meant to have been completed by Tuesday the 9th of February. Given that they have breached their own customer promise one would expect constant updates and prioritization of the repairs. <br> I have to phone, leave messages and don't get my calls returned.My advice to anyone, if your car is ever involved in an accident, don't take it to the Motor Accident Group for repairs. Their service is appalling.
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Motor Accident Group's replyOfficial
29 Feb 2016, 11:32Hello Spring555,
The clients vehicle was received on 06/01/2016. The client received an SMS on 07/01/2016 at 07H47AM stating that it would take 28 working days to repair the vehicle, therefore the completion date would be 22/02/2016. Authorization was received on 13/01/2016. Any work on the vehicle can only start once we receive authorization. The client received 45 SMS`s on the progress of the vehicle while it was in the repair process. Repairs to the vehicle where completed on 15/02/2016. The client received 6 SMS`s stating that the vehicle is ready for collection on 15/02/2016. The client collected the vehicle on 16/02/2016
The clients vehicle was received on 06/01/2016. The client received an SMS on 07/01/2016 at 07H47AM stating that it would take 28 working days to repair the vehicle, therefore the completion date would be 22/02/2016. Authorization was received on 13/01/2016. Any work on the vehicle can only start once we receive authorization. The client received 45 SMS`s on the progress of the vehicle while it was in the repair process. Repairs to the vehicle where completed on 15/02/2016. The client received 6 SMS`s stating that the vehicle is ready for collection on 15/02/2016. The client collected the vehicle on 16/02/2016
Motor Accident Group's reply29 Feb 2016, 11:32
Official
Hello Spring555,
The clients vehicle was received on 06/01/2016. The client received an SMS on 07/01/2016 at 07H47AM stating that it would take 28 working days to repair the vehicle, therefore the completion date would be 22/02/2016. Authorization was received on 13/01/2016. Any work on the vehicle can only start once we receive authorization. The client received 45 SMS`s on the progress of the vehicle while it was in the repair process. Repairs to the vehicle where completed on 15/02/2016. The client received 6 SMS`s stating that the vehicle is ready for collection on 15/02/2016. The client collected the vehicle on 16/02/2016
The clients vehicle was received on 06/01/2016. The client received an SMS on 07/01/2016 at 07H47AM stating that it would take 28 working days to repair the vehicle, therefore the completion date would be 22/02/2016. Authorization was received on 13/01/2016. Any work on the vehicle can only start once we receive authorization. The client received 45 SMS`s on the progress of the vehicle while it was in the repair process. Repairs to the vehicle where completed on 15/02/2016. The client received 6 SMS`s stating that the vehicle is ready for collection on 15/02/2016. The client collected the vehicle on 16/02/2016