SD
Silindile D
1 reviews | Active since Jun 2023
01 Jun 2023, 09:16
Pathetic service
They took almost 2months to fix my car and guess what? It was my passenger door front & back of which was working properly after the accident. They don't care about the inconvenience they causing the client, no matter of emergency at all. I'm even thinking of canceling the insurance. The money I spent on trying to move around without the car I would have paid the damages myself.
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Motor Accident Group's replyOfficial
07 Feb 2024, 08:00Dear Silindile,
We apologise for the extended repair time and the inconvenience caused during the process. Your feedback is crucial to us, and we are committed to addressing the issues you've raised.
We have conducted a thorough internal review to identify the root causes of the delays and have implemented measures to streamline our repair processes. We understand the importance of timely service, and we are taking steps to ensure that this does not happen again in the future.
If there are any specific concerns you would like to discuss further, please don't hesitate to contact us directly at ***. We appreciate your patience and understanding.
Sincerely,
Motor Accident Group
Motor Accident Group's reply07 Feb 2024, 08:00
Official
Dear Silindile,
We apologise for the extended repair time and the inconvenience caused during the process. Your feedback is crucial to us, and we are committed to addressing the issues you've raised.
We have conducted a thorough internal review to identify the root causes of the delays and have implemented measures to streamline our repair processes. We understand the importance of timely service, and we are taking steps to ensure that this does not happen again in the future.
If there are any specific concerns you would like to discuss further, please don't hesitate to contact us directly at ***. We appreciate your patience and understanding.
Sincerely,
Motor Accident Group