MOTOR ACCIDENT GROUP (MAG) = MOST AWEFUL IN GAUTENG

<p>My car went in for an accident repair to the front bumper and was returned to me with a cracked windscreen that was never there. When I reported it immediately to them on the day of collection they said they received the car like that and the insurance company did not request it to be fixed. I have proof that there was no cracked windscreen when my car was taken away. They never call you to update you despite continuous requests. They expect their clients to call them and to arrange collection of their cars without knowing if your car is ready or not. On 2 occassions I took time off work to get my car and they closed before I could collect. Mohamed never answers his cell phone. They are very unaccomodating, unprofessional and gossip about their clients with even their security guards and driver as I expereienced when I went there. When I visited their premises they didnt even introduce themselves and Mohamed and Zahid who run and manage that dodgey business silently watched my from far and did not speak to me at all to hand over my car. I dealt with someone I never spoke to before. There was no apologies for all the inconvenience they caused or for their rude and unprofessional attitude I had to endure. They made me sign off the documents before even showing me or letting me inspect the car. Only once I drove away did I see the badly cracked windscreen....very dodgey!! I can not believe that Dial Direct would deal with such shadey characters. </p>