KG
Krenolan G
1 reviews | Active since Oct 2018
21 Jul 2024, 09:43
MAG SUCKS
Hello Peter needs to have a 0 star rating.
I was in accident in March and my car was assigned to MAG in April. It's now July and I'm still waiting for my car to fixed and feeback. The only time you get updates is when you ask, otherwise those people are silent.
If you ever get in accident & If you seeing this...ADVISE YOUR INSURANCE COMPANY TO AVOID MOTOR ACCIDENT GROUP.
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Motor Accident Group's replyOfficial
24 Jul 2024, 12:21Dear Krenolan,
We deeply regret to hear about your unsatisfactory experience with Motor Accident Group. Your feedback is incredibly important to us, and we sincerely apologize for the inconvenience and frustration this has caused you.
Please understand that while we strive to expedite the repair process and keep our clients informed, there are times when delays occur that are beyond our control.
Specifically, insurance claim approvals can often take longer than anticipated, which unfortunately impacts our ability to proceed with repairs promptly.However, this does not excuse the lack of communication you have experienced from our side. We are committed to improving our processes and ensuring that our customers receive timely updates. We understand the importance of keeping our clients informed and will take immediate steps to address this issue within our team.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to improve our services.
Sincerely,Motor Accident Group
We deeply regret to hear about your unsatisfactory experience with Motor Accident Group. Your feedback is incredibly important to us, and we sincerely apologize for the inconvenience and frustration this has caused you.
Please understand that while we strive to expedite the repair process and keep our clients informed, there are times when delays occur that are beyond our control.
Specifically, insurance claim approvals can often take longer than anticipated, which unfortunately impacts our ability to proceed with repairs promptly.However, this does not excuse the lack of communication you have experienced from our side. We are committed to improving our processes and ensuring that our customers receive timely updates. We understand the importance of keeping our clients informed and will take immediate steps to address this issue within our team.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to improve our services.
Sincerely,Motor Accident Group
Motor Accident Group's reply24 Jul 2024, 12:21
Official
Dear Krenolan,
We deeply regret to hear about your unsatisfactory experience with Motor Accident Group. Your feedback is incredibly important to us, and we sincerely apologize for the inconvenience and frustration this has caused you.
Please understand that while we strive to expedite the repair process and keep our clients informed, there are times when delays occur that are beyond our control.
Specifically, insurance claim approvals can often take longer than anticipated, which unfortunately impacts our ability to proceed with repairs promptly.However, this does not excuse the lack of communication you have experienced from our side. We are committed to improving our processes and ensuring that our customers receive timely updates. We understand the importance of keeping our clients informed and will take immediate steps to address this issue within our team.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to improve our services.
Sincerely,Motor Accident Group
We deeply regret to hear about your unsatisfactory experience with Motor Accident Group. Your feedback is incredibly important to us, and we sincerely apologize for the inconvenience and frustration this has caused you.
Please understand that while we strive to expedite the repair process and keep our clients informed, there are times when delays occur that are beyond our control.
Specifically, insurance claim approvals can often take longer than anticipated, which unfortunately impacts our ability to proceed with repairs promptly.However, this does not excuse the lack of communication you have experienced from our side. We are committed to improving our processes and ensuring that our customers receive timely updates. We understand the importance of keeping our clients informed and will take immediate steps to address this issue within our team.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to improve our services.
Sincerely,Motor Accident Group