TM
Thulisiwe M

1 reviews | Active since Apr 2017

19 Jan 2021, 16:05

MAG is taking me for granted

Good Day Hello Peter It is with sadness that I have to report MAG here I feel treated unfairly and taken for granted my car was taken by my Insurance PMD since last year 21 October 2020 even today the car is still not fixed and is almost month end of January with no luck of the car being fixed. I am struggling to see my gyna due to I dont have transport as I started my Maternity leave since 17 December due to the covid 19 Pandemic. Its very painful to be taken for granted on my condition as when I call I keep on sent from pillar to post every time I call to request feed back. It is business like MAG that make us to loose our temper honestly this is out of hand you cant fix a car for 4 months like you dont care about the customer I've been calling and explaining my situation but it's like after I drop the call u saying she must go to hell. I'm really fustrated as my Delivery date is near I need to go do a lot of staff before I can be allowed in the hospital eg testing for covid 19 but how will I do all this things if I dont have transport. Like when I went to the workshop last year I went to see the car and I was happy that it will be fixed and the environment look good I was happy on the promises I was given when I went there guess it's TRUE when they say never judge a book by its cover MAG made me believe that I'm honestly shuttred and angry I ran our of patients this is totally not acceptable....I keep on told they waiting for parts or they will blame my PMD insurance that they dont want to approve additionals can I get assistance and stopped being **** to.....from a very angry pregnant lady.

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Replies (5)
TM
Thulisiwe M's update20 Jan 2021, 19:39
Reviewer Update
They dnt even care it's more than 24hours with no response so disappointed
Motor Accident Group
Motor Accident Group's reply20 Jan 2021, 21:39
Official
please call pmd for feedback , we are waiting for pmd , our lady Lelainie is dealing with this claim 
TM
Thulisiwe M's update21 Jan 2021, 09:55
Reviewer Update
I have spoken to PMD you guys keep on saying you waiting for parts that's the feedback I get when I call you also when they call you stop pushing the blame and do what's right that's all I'm asking is it too much to ask I stay in a place where public transportation is awkward I walk 30mins to get a taxi I'm 9 months pregnant I can do the walking anyway more as I can deliver anymore and taxi drivers have a problem with a heavy pregnant lady like me can you have remorse for the sake of my state please that's all I'm asking I'm tired of being sent from pillar to post.
Motor Accident Group
Motor Accident Group's reply21 Jan 2021, 15:55
Official
Good Day Ms Mhlongo
We apologise greatly for the inconvenience caused to you during this time. We are working diligently with your insurance to resolve all matters. A customer care consultant will be in touch with you to give you an update.
TM
Thulisiwe M's update24 Jan 2021, 10:51
Reviewer Update
I knew this was just a lip service trying to get rid of my complain no customer care consultant contacted me to date as promise on the above response. So how do I trust a company like this as they can not be trusted at all. I'm honestly out of words and heartbroken about the service received from MAG.