ITs not MAGs fault - it is PMDs!!

I read many negative reviews about MAG online and didn't want to send my car there. But after speaking to Zanele at the Booysens branch, I decided to take my chances and I am glad I did. She was responsive and patient. She went out of her way to ensure I was kept informed and tried to push for quicker progress. The only hindrance was the insurance company PMD. They delayed at every chance and even tried selling my car to Auction before the claim was finalized. She went out of her way to locate where my car had been taken after it left their workshop and liaised with PMD to track it and get me the details. I have realized that many complaints regarding delays and lack of service are due to PMD and not the repairer. I highly recommend asking for Zanele directly if you want peace of mind for your repairs. She is tiny but the true meaning of dynamite. She was so reassuring and made a horrible process as smooth as possible. Everything that went wrong with my claim can be attributed to PMD, even though she tried to mitigate as much as possible. Thank you Zanele, from the bottom of my heart.