Horrible Service

I was involved in an accident on 9th of January 2023 I’m insured with FNB SA insurance they use Hollard and Brolink. From the minute I reported my accident I received bad service. They then took my car to MAG which has been a nightmare up until today, I still don’t have my car which has caused me problems. Every time I check on the progress I get a different story. The last story I was told is that they received a wrong Radiator. When I complained I get told that they also want to get paid. They waited until the last minute before they realized that the parts they were supp**** with are incorrect. The updates they promised to give the customer never happens until you follow up As a customer you get taken for granted Does Brolink even care? On my premium I made sure I paid for a courtesy vehicle which have since been cancelled but I still don’t have my car back. FNB brokers also not assisting in this matter and if my car is out of warranty then why am I still paying high premiums I must still pay my insurance and car installments for the car that’s not in my possession I’m gutted by the service that I’m getting Someone needs to do something about MAG Brolink FNB FNB is quick when it comes to debiting your account but very slow when it comes to delivering the service How long will I have to wait to get my car back ?