Disappointing customer service .

Prior to taking my car to MAG I did read the good and the bad reviews about them. I thought I would give them the benefit of the doubt, after all my insurance company chose them. I am now starting to regret that thought. When I took my car in , I was told that it will take 15 days to panel beat the dents off my car due to hail damage. That was the 19/03/18, It is now past 15 days and I still don't have my vehicle back. I have also been sent the "unforeseen damages" sms and they have also now resorted to "passing the buck" game. Zubair from MAG , the Client liaison officer told me that a request was sent to the assessors for them to assess some further work which needs to be done on the vehicle. No one told me about this and I did not receive the promised "update" sms either. I had to call in for an update and then only was I told this news. So I called the assessor and surprise, surprise no request was received. So my husband calls Zubair and he is adamant that the request was sent. I am so sick and tired of been sent from pillar to post to get a solid answer from anyone , the assessor as well. I give up !!! I will for now cross my fingers and hope that I get me vehicle back soon without any further damages to it. I will definitely not recommend MAG to anyone.