1 reviews | Active since Jun 2023
Bad Service
My car has been at Motor Accident Group Selby for the past 4 months. Since the 19th of April 2024, my car has been at the reassembly stage with no estimated time of completion. They have been asking for additional parts since February of 2024. I requested pictures from the company so I can see if anything is really being done on my car or not. Till this day no images were sent to be and its been 3 weeks. Fast forward last week I went to the workshop and found that my car repairs have not even commenced but the parts were delivered by PMD. PMD and MAG have been sending me from pillar to post since January 2024. We are now approaching mid-year and mind you I got into an accident DECEMBER 2023!!!! Someone somewhere is not doing their job and I demand and answer and my car back in my possession before the end of this month
We understand your frustration regarding the delay in the repair process of your vehicle. We apologise for any inconvenience this may have caused you.
Please be assured that we are actively working on resolving the situation.
We understand that PMD is responsible for approving and delivering the necessary parts for your vehicle's repair. We have been in communication with PMD to expedite this process and ensure that your vehicle is repaired as soon as possible. However, we acknowledge that the process has taken longer than expected.
We will continue to work closely with PMD to address any issues and expedite the repair process. Rest assured, we are committed to resolving this matter and returning your car to you in a timely manner.
Should you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
***
Motor Accident Group
We understand your frustration regarding the delay in the repair process of your vehicle. We apologise for any inconvenience this may have caused you.
Please be assured that we are actively working on resolving the situation.
We understand that PMD is responsible for approving and delivering the necessary parts for your vehicle's repair. We have been in communication with PMD to expedite this process and ensure that your vehicle is repaired as soon as possible. However, we acknowledge that the process has taken longer than expected.
We will continue to work closely with PMD to address any issues and expedite the repair process. Rest assured, we are committed to resolving this matter and returning your car to you in a timely manner.
Should you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
***
Motor Accident Group