MM
Mbali M
1 reviews | Active since Feb 2024
10 Feb 2024, 11:48
BAD CUSTOMER SERVICE
What a bad service I received drom this company . I took my car for gearbox repairs in Oct 2022, they supposedly replaced with a ‘new gearbox’, my gearbox started giving me issues late December 2023 when ai took it back to them in Jan they said they fixed the issue and a day later the problem started again, I took it back to them and they said thew will take it to the manufacturer for a proper diagnosis. The diagnostic report from the manufacturer states that my vehicle required a new gearbox, they had the audacity to write me a long email explaining how steep the cost to repair is for them and suggested I should take me ‘concerns’ elsewhere 😒
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Motor Accident Group's replyOfficial
14 Feb 2024, 12:08Dear Mbali,
Thank you for sharing your experience with us. We sincerely apologise for any inconvenience you've faced with our service, and we take your concerns seriously.
After reviewing the communication and diagnostic process, we acknowledge the challenges you've encountered with your gearbox repairs. We understand that the quoted amount and diagnostic fees are significant, and we appreciate your openness to exploring alternative options.
If you decide to seek more affordable alternatives elsewhere, we fully support your decision. Our primary concern is your satisfaction and the successful resolution of the issues with your vehicle. If you have any questions or need further assistance, please do not hesitate to reach out at ***.
We value your feedback and the opportunity to improve our services based on your experience.
Best regards,
Motor Accident Group
Thank you for sharing your experience with us. We sincerely apologise for any inconvenience you've faced with our service, and we take your concerns seriously.
After reviewing the communication and diagnostic process, we acknowledge the challenges you've encountered with your gearbox repairs. We understand that the quoted amount and diagnostic fees are significant, and we appreciate your openness to exploring alternative options.
If you decide to seek more affordable alternatives elsewhere, we fully support your decision. Our primary concern is your satisfaction and the successful resolution of the issues with your vehicle. If you have any questions or need further assistance, please do not hesitate to reach out at ***.
We value your feedback and the opportunity to improve our services based on your experience.
Best regards,
Motor Accident Group
Motor Accident Group's reply14 Feb 2024, 12:08
Official
Dear Mbali,
Thank you for sharing your experience with us. We sincerely apologise for any inconvenience you've faced with our service, and we take your concerns seriously.
After reviewing the communication and diagnostic process, we acknowledge the challenges you've encountered with your gearbox repairs. We understand that the quoted amount and diagnostic fees are significant, and we appreciate your openness to exploring alternative options.
If you decide to seek more affordable alternatives elsewhere, we fully support your decision. Our primary concern is your satisfaction and the successful resolution of the issues with your vehicle. If you have any questions or need further assistance, please do not hesitate to reach out at ***.
We value your feedback and the opportunity to improve our services based on your experience.
Best regards,
Motor Accident Group
Thank you for sharing your experience with us. We sincerely apologise for any inconvenience you've faced with our service, and we take your concerns seriously.
After reviewing the communication and diagnostic process, we acknowledge the challenges you've encountered with your gearbox repairs. We understand that the quoted amount and diagnostic fees are significant, and we appreciate your openness to exploring alternative options.
If you decide to seek more affordable alternatives elsewhere, we fully support your decision. Our primary concern is your satisfaction and the successful resolution of the issues with your vehicle. If you have any questions or need further assistance, please do not hesitate to reach out at ***.
We value your feedback and the opportunity to improve our services based on your experience.
Best regards,
Motor Accident Group