LM
Leigh M
1 reviews | Active since Aug 2020
19 Jan 2024, 12:15
A very unhappy client
I would not recommend MAG The Glen to anyone. Its been 2 months waiting for my car. From 3 weeks of silence, 2 weeks of waiting for parts, 6 days of paint prep, 5 days of painting and now it's been 4 days getting the assembly stage massage but when I call to see where the delay is I was told they're still waiting for parts..... I get transferred to the workshop manager who keeps cutting my calls.
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Motor Accident Group's replyOfficial
06 Feb 2024, 13:58Dear Leigh,
We apologise for the extended wait and the lack of communication you've encountered during your car's repair. This falls short of the standards we set for ourselves, and we are taking immediate action to rectify the situation. Our workshop manager is being briefed on your case, and we assure you that you'll receive a call shortly with a transparent update on the progress. Thank you for your understanding, and we're committed to resolving this matter promptly. Please send us an email at *** so we can expedite this matter
Sincerely,
Motor Accident Group - The Glen
Motor Accident Group's reply06 Feb 2024, 13:58
Official
Dear Leigh,
We apologise for the extended wait and the lack of communication you've encountered during your car's repair. This falls short of the standards we set for ourselves, and we are taking immediate action to rectify the situation. Our workshop manager is being briefed on your case, and we assure you that you'll receive a call shortly with a transparent update on the progress. Thank you for your understanding, and we're committed to resolving this matter promptly. Please send us an email at *** so we can expedite this matter
Sincerely,
Motor Accident Group - The Glen