WORST MEDICAL AID

This medical aid is not even worthy of a 1 star! They are pathetic! Since we have been on this medical aid we have had to pay for everything! The customer service department is so pathetic they take 2 weeks just to respond to an email. I app**** for an appliance, Rinky Bheem from the medical aid requested a quote, I sent it through on the 8th December 2020, received a response from the medical aid on the 16th January 2021, stating that it has been approved and had to be claimed between the 7th Dec 2020-31st Dec 2020?? Had to email them again and ask how dumb to sent an email on the 16 Jan and say it must be claimed by end Dec. Claim was rejected. I contacted Priscilla Moodley from the medical aid for assistance, NO RESPONSE! Today the 27th January 2021, still no appliance, no response, no help from the medical aid.

Had to start the process all over again, in the meantime the patient is on chronic medication and need the appliance urgently, is'nt that the purpose of having a medical aid, to assist in time of medical need??

Not the case with Motohealth, they do not have your interest, care, health and well being at heart.

They just don't care what happens to their members, and their is no urgency in anything they do.

Especially with the pandemic at hand, people don't ever consider Moto Health Medical Aid. Imagine depending on a medical aid like this when faced with a life threatening situation???