Worst medical aid and customer service to date

I have been battling for almost a year to get a COVID test paid from moto health. Moto health covers negative COVID test if the patient is high risk / on chronic. We have been back and forth trying to get a simple COVID test paid and its really annoying to get daily calls from a pathology for payment for something that should have been paid. Monthly we spend thousands on a medical aid so I refuse to pay additional money for a test that should have been covered. Iv emailed, called and still no feedback for a simple query. Worst customer service/ medical aid to date. Call centre staff always bouncing you around from que to que. Email staff doesnt even bother to reply despite promising feedback.