TOTAL IGNORANCE FROM ALL STAFF AT THE CALL CENTRE

I submitted my ex gratia application beginning October and was told telephonically by the administrators that the board sits twice a month with ex-gratia applications and today I am told that they will only sit again end of February 2016.I understand that an ex-gratia application is not definite but taken into consideration what a member's annual contribution towards medical aid to Motohealth is and what we utilized (in my case just about only GP's and NO specialists) and then we as the members gets treated like this.You may not contact with Motohealth direct but have to go through their administrators who give the incorrect info or none at all.Unacceptable to me , my late husband belonged to Motohealth (MICFA) (***0) and I continued.My premiums for 2016 with my dependants would have amounted to way over R5000.00 monthly but maybe i should rather find a medical aid that assist their members like Discovery?I have always adviced people to rather go with Motohealth but in future i will not be doing this anymore , If this is the way members gets treated why would they want to pay an arm and a leg for NO SERVICE.MOTOHEALTH NEEDS TO REALISE THERE IS SERIOUS COMPETITION OUT THERE!!