CL
CP L
1 reviews | Active since Nov 2015
11 Jan 2023, 08:24
Poor service
Your classis plan indicates that a member qualifies for a nebulizer once every three years. The value R820. We obtained a quote and prescription from doctor as requested by YOUR staff, as my mother was hospitalized for lung infection and need the nebulizer as part of recovery process. Yesterday we phoned and then the feedback was totally different - the nebulizer is only for asthma patients and we need a motivation letter from doctor. Why indicate the benefit on your plan and not specify it is only for astma patients!
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Replies (2)
Moto Health Care's replyOfficial
11 Jan 2023, 10:45Dear CP Lombard
Thank you for bringing this to our attention. We will investigate and contact you to discuss.
Kind regards,
Nosipho
Thank you for bringing this to our attention. We will investigate and contact you to discuss.
Kind regards,
Nosipho
Moto Health Care's reply11 Jan 2023, 10:45
Official
Dear CP Lombard
Thank you for bringing this to our attention. We will investigate and contact you to discuss.
Kind regards,
Nosipho
Thank you for bringing this to our attention. We will investigate and contact you to discuss.
Kind regards,
Nosipho
CL
CP L's updateReviewer Update
11 Jan 2023, 15:12We have been inside CLICKs just now - item still not authorized to claim. It is the FOURTH time we need to drive up and down. I phoned the direct number you gave me to phone you inside clicks should this happen and the call gets disconnected every time once someone picks up.. This is absurd! |Phone the service provider |(clicks|) at *** and confirm with them. We cant drive up and down lioke this and again my mother need to be without the nebuliser for ANOTHER day - should this escalate to the point where she need to be hospitalized again, negligence will bne filed against the medical aid.
CL
CP L's update11 Jan 2023, 15:12
Reviewer Update
We have been inside CLICKs just now - item still not authorized to claim. It is the FOURTH time we need to drive up and down. I phoned the direct number you gave me to phone you inside clicks should this happen and the call gets disconnected every time once someone picks up.. This is absurd! |Phone the service provider |(clicks|) at *** and confirm with them. We cant drive up and down lioke this and again my mother need to be without the nebuliser for ANOTHER day - should this escalate to the point where she need to be hospitalized again, negligence will bne filed against the medical aid.