Poor Service and you think load shedding is bad

I am not someone who enjoy using sites like this but the service from Rusha and Pam is shocking.I phoned yesterday after a MRI scan that had to be done on my wife could not be done,My wife has not been on the medical aid for more than a year and we are awaiting auth.I spoke to Rusha and explained the urgency of the matter due to the fact that we need to see the neurosurgeon on 2015-04-16.I phoned all the Doctors to notify them that they should expect forms from Moto Health for clinical inspection purposes.PLEASE NOTE THAT IT WAS ALSO SENT TO THE WRONG DOCTORS. SO HOW DOES MOTOCARE EXPECT TO GET THEM BACK.Why did no one follow up on this.You are in the Healthcare Industry and your customers must do your work for you.We will not have auth tomorrow due to lack of experience and defenitily no experience in customer care and this appointment with the neurosurgeon is posponed till 28-04-2015.Luckily the people at MotoHelth does not have to experience the pain that my wife is going through at the moment.I would like a full report the case number reported and please allow anybody to phone except forRusha or Pam.If they could not solve a query in 2 days i dont think it will happen soon.