1 reviews | Active since May 2016
Pathetic Service!!!
<p> In March this year i contacted the call centre and logged a request for detail relating to an unsetlled hospital bill for 2011. This is an ongoing issue since 2011 and the matter has now been taken to court. The request is quiet simple, the court requires a document from Moto Health Care detailing all the reasons or this account not being settled, the court does not require an invoice which the call centre continuously sends. Pre-Authorisation was approved on the 14 July 2011. As per the service consultants a motivation letter was requested from the hosiptal, as per melomed this was sent, however the bill remains unsettled. Every time i call i get a different story, this issue has now been escalated to the Fund Managers and i completed a request to access record but i have still not received the information i require which i need to present to the court before the 11th May 2016, instead the service consultant just sends me another statement to make it seem as if they are actually doing something. This statement is not what the court requires, it is also unacceptable that it takes almost 2 months to get information which should be readily available. If you go into the following reference number *** or member No: *** you should be able to find all the information i require. </p> <p> </p> <p>Hopefully someone will contact me before the 11th May 2016.</p>
Kindly note we are currently reviewing your query and will revert to you shortly.
Kind Regards
Shantal Eakduth
Kindly note we are currently reviewing your query and will revert to you shortly.
Kind Regards
Shantal Eakduth
Your complaint to ****opeter.com is noted.
Please be advised that a request for access to information is subject to your application being ***essed for Approval or Denial( Referring to point H of the form you completed).
The ***essment is reliant on Management first reviewing all the information requested. This may take up to 30 days ,which is in accordance with the requirements of the Medical Schemes Act( Reference to chapter 10) and the Scheme Rules( Reference to Rule 21.3).”
We will advise on the decision once the ***essment has been completed.”
Kind Regards
Shantal Eakduth
On behalf of the Schemes office (Moto Health Care)
Your complaint to ****opeter.com is noted.
Please be advised that a request for access to information is subject to your application being ***essed for Approval or Denial( Referring to point H of the form you completed).
The ***essment is reliant on Management first reviewing all the information requested. This may take up to 30 days ,which is in accordance with the requirements of the Medical Schemes Act( Reference to chapter 10) and the Scheme Rules( Reference to Rule 21.3).”
We will advise on the decision once the ***essment has been completed.”
Kind Regards
Shantal Eakduth
On behalf of the Schemes office (Moto Health Care)
Dear Mr Shadrach
Kindly note we received your request for the relevant information on the 14 April 2016 and we then requested that you complete the "Request for Access to Records" form which we then received from you on the 21 April 2016.
Kind Regards
Shantal Eakduth
Dear Mr Shadrach
Kindly note we received your request for the relevant information on the 14 April 2016 and we then requested that you complete the "Request for Access to Records" form which we then received from you on the 21 April 2016.
Kind Regards
Shantal Eakduth