jN
juane N
1 reviews | Active since Oct 2024
21 Oct 2024, 12:20
No service
i am very upset about their customer service.2 weeks ago I sent an email, explaining what my problem is. They got back to me 2 days later. They told me that I should chat with someone on WhatsApp, which was an AI assistant. Really?!!!!The AI then told me he can't help me but I will be transferred to a customer service employee. It has been 12 days since. I tried following up but the same thing happens. They do not care and I need certain information :(
Helpful (0)
Replies (3)0
Replies (3)
Moto Health Care's replyOfficial
21 Oct 2024, 14:16Dear Juane Nolan
Thank you for bringing this matter to us. We will contact you for your medical aid details to investigate further.
Kind regards
Priscilla
Thank you for bringing this matter to us. We will contact you for your medical aid details to investigate further.
Kind regards
Priscilla
Moto Health Care's reply21 Oct 2024, 14:16
Official
Dear Juane Nolan
Thank you for bringing this matter to us. We will contact you for your medical aid details to investigate further.
Kind regards
Priscilla
Thank you for bringing this matter to us. We will contact you for your medical aid details to investigate further.
Kind regards
Priscilla
jN
juane N's updateReviewer Update
21 Oct 2024, 14:47Thank you for your quick response and service Priscilla:)
jN
juane N's update21 Oct 2024, 14:47
Reviewer Update
Thank you for your quick response and service Priscilla:)
Moto Health Care's replyOfficial
21 Oct 2024, 14:58Dear Juane Nolan
Thank you for the positive feedback.
Kind regards
Priscilla
Thank you for the positive feedback.
Kind regards
Priscilla
Moto Health Care's reply21 Oct 2024, 14:58
Official
Dear Juane Nolan
Thank you for the positive feedback.
Kind regards
Priscilla
Thank you for the positive feedback.
Kind regards
Priscilla