Motohealth's Bad service

I have been diagnosed with sleeping apnea, a year ago and have been struggling to get authorisation from Motohealth for the equipment for the entire period.<br> Everytime I phone, I get a different consultant with a different explanation of why the equipment has not been authorised.<br> I get a reference number every time.<br> The last call that the service provider made to Motohealth, the consultant said that the patient should first suffer heart failure due to the illness before the equipment will be authorised!!!! She was not prepared to put it in writing and explained that it was not Motohealth policy to send out correspondence.<br> ON the 24 th February 2016 I sent a letter explaining that I will be seeking Ombudsman help, if Motohealth does not react. All I received was another reference number