LC
Luan C

1 reviews | Active since Sept 2019

01 Aug 2022, 14:47

MOTO HEALTH dontCARE

It is no surprise to see that 92% of your ratings Moto Health are1 and 2 star, i bet if there was a 0 star that would be mostly what you get. This is by far the worst medical aid i have ever had the misery of having to deal with. Quite possibly as bad as having to deal with a Government department. My father is elderly and sadly with age comes health issues. But, even worse:- with a shocking medical aid company comes major heart problems. Moto Health will worsen your ailing heart and make you more and more depressed. Every time my father has to go to hospital, my mother and i know that we will suffer months of hell trying to get this horrid medical aid to pay the bills that they are supposed to pay. They will avoid paying the bills at every cost. They (Moto Health) tell us that the service providers have used the wrong ICD codes and billing codes and "we don't cover those procedures", (as if they are smarter than the doctors and hospital), and all these stupid doctors and hospitals dont know what codes to use. And the service providers say that the codes they have used are correct (and maybe they actually know what codes to use as the patient is theirs?) So the bills pile up, my and my mother and fathers blood pressure is pushed up by a bunch of ***** and we get sick and need to go to hospital to rack up more bills that Moto Health dodge paying. Moto Health apparently managed to get an exemption from the council for medical schemes which exempts them from covering the costs of treatment for PMBs. Medical aids are required by law to provide all their members with a minimum level of mandatory cover, called Prescribed Minimum Benefits (PMBs), which covers treatment for 26 of the most commonly occurring ailments and over 270 other conditions. SO NOW MOTO HEALTH IS ABOVE THE LAW. And when you sign up with Moto Health....you sign up for high blood pressure and possible cardiac arrest, with no medical cover.......which you actually are paying for. MY DAD HAS Congestive heart failure, and skin cancer it is YOUR RESPONSIBILITY TO PAY!!!

0
Replies (4)
Moto Health Care
Moto Health Care's reply03 Aug 2022, 11:27
Official
Good day Luan

Thank you for bringing this enquiry to our attention, we will investigate and call you shortly to discuss.

Kind regards
Jody Saunders
LC
Luan C's update08 Aug 2022, 21:04
Reviewer Update
Hi Jody. I am still waiting for your call. It's now the 8th August 2022
Moto Health Care
Moto Health Care's reply10 Aug 2022, 07:50
Official
Good day Luan

I will attempt to call you today, at 8.30am. Please verify if this is an appropriate time.

Kind regards
Jody Saunders. 


Moto Health Care
Moto Health Care's reply10 Aug 2022, 08:33
Official
 Good day Luan 

I have attempted to call you, to no avail. Please verify a time I can call you before 4pm today.

Kind regards 
Jody Saunders