Moto health "Care" has egg on their face

My query started January 2018 with monthly telephonic conversations to Moto Health and i received different answers every time i phoned. On 17 April 2018, i decided to lodge a query in writing. 3 months later it has not been resolved, it`s been 2 months since the Manager (Rennie Naidoo), said he was going to phone me back, nothing! The last time Moto Health bothered to reply to me (with a generic reply), was 12 June 2018? Emailled the complaints department 3 times, not once did they reply to my mail or phone me? Even after i supp**** Moto Health with proof from statements that I RECEIVED FROM THEM, they still cannot resolve a simple issue. What a joke this place is