Incompetant *******

My tooth cracked in half on the 22 June 2019 and was subsequently removed by my dentist, I also had two fillings done at the same time, at a cost of R 1 455.00, of which I paid in full.

I forwarded the account to Moto Health on the 23 June 2019. To which I heard nothing in reply.

On the 7 August 2019 I contacted Moto to follow up. They requested I send it through again to Dental Risk Cover, their outsourced dental account company as Moto had changed their claims email address. Which I did and it was received by Karuna Rajendra.

22 September I followed up again. Apparently Karuna Rajendra sat on the claim and did nothing about it. Rocco Solomons requested proof of payment, which I forwarded to him.

26 September Xrays forwarded to Rocco Solomons as requested.

26 September ****re Fisher asked why she had been forwarded the xray from Rocco Solomons and what they were for ?!?!

27 September Martha Manzini emailed to say we weren't a member of the Medical Aid ?!?!

30 September Sophy Mokwena emailed to say the payment had been loaded on the 9 September to pay the dentist directly and not refund me but that she was cancelling the claim and instructing the fund to refund me directly.

5 October Chu-Lee Botha emailed myself and the dentist stating he couldn't see the xray clearly and would not be processing the claim.

Here we are on the 13 November 2019 and after being contacted by the whole of Dental Risk , I still have not been refunded R1455.00 but in the meantime have paid Moto Health Care R56 000.00 !!

Either you are a bunch of *********** individuals or you are extremely competent ……….at F@#$%$# your members around !!

P.S. I've been with Moto Health Care since 1968

If anyone can assist me legally , I will be to glad to hand it over.

Kind regards, Dino Bottega