Dissapointed member

I have been trying to get a refund from Motohealth from July 2020 - 4 MONTHS NOW. It's an amount of R702 that needs to come from my R1000 out of network benefit. The amount of airtime iv phoned out doesn't even justify the refund I need to get. Every time I phone there is a different story as to why I haven't received it yet, From 'system problems' to 'the money was refunded' (never happened) to 'The refund will run next payment date' - Also never does I have also asked to speak to Hanlie but she is never available for calls. The call center agents always put me on hold for ruffly 20 min before they drop the call giving me NO ASSISTANCE.