Disgusting unhelpful call centre agents when trying to access past information after being a member of Moto Health for over 30 years!

Moto Health Care managed by Momentum, has the most unhelpful call centre agents. They “shout” at you and are not at all helpful when you have a query! My parents bank account had a *****ulent transaction on it and this resulted in them not being able to process their medical aid debit orders for 6 months, I am not trying to get them back onto this medical after they have been members of it for over 30 years! So now we have to complete a full medical history and we obviously do not have 30 years medical history on hand and cannot remember dates etc so completing the membership application form is a nightmare. Apparently, even though momentum has managed the fund since 2009, they do not have this information and we have to try and remember it. Utter bull****! With Discovery I can go in and see all my medication since I started with them! So I’m thinking it might be easier to try and get my folks onto Discovery Health, seeing as though momentum is being so unhelpful.