YL
Yolanda L
1 reviews | Active since Jan 2025
21 Jan 2025, 15:30
Disgusting unhelpful call centre agents !!!!
i called in to ask them to change my banking details, what send an email with the form i needed to sign, mailed back everything that they needed from me, on the same day......2 weeks later with no follow up from them, they decided to do as they pleased!!! the 2 consultants & the Team leader who's RUDE and Pathetic will always want to give advices and not Do what the client has requested!! they have all the lame excuses that can last you a lifetime. they deserve a -100 score
Helpful (0)
Replies (4)0
Replies (4)
Moto Health Care's replyOfficial
22 Jan 2025, 08:35Dear Yolanda Lebereko
Thank you for bringing this to our attention. We will contact you to discuss your complaint further.
Kind regards
Priscilla
Thank you for bringing this to our attention. We will contact you to discuss your complaint further.
Kind regards
Priscilla
Moto Health Care's reply22 Jan 2025, 08:35
Official
Dear Yolanda Lebereko
Thank you for bringing this to our attention. We will contact you to discuss your complaint further.
Kind regards
Priscilla
Thank you for bringing this to our attention. We will contact you to discuss your complaint further.
Kind regards
Priscilla
YL
Yolanda L's updateReviewer Update
24 Jan 2025, 12:18Even after i notified them about the issue, they never wanted to assist. They had time (2 days) to rectify this mess, all they wanted was to do was to give advices on what i should do..they claim that their finance department doesnt receive nor make calls. i mean such a big company ?? they promised to give feedback, and yet they failed.as long as the client get *****ed its okay with them !!
YL
Yolanda L's update24 Jan 2025, 12:18
Reviewer Update
Even after i notified them about the issue, they never wanted to assist. They had time (2 days) to rectify this mess, all they wanted was to do was to give advices on what i should do..they claim that their finance department doesnt receive nor make calls. i mean such a big company ?? they promised to give feedback, and yet they failed.as long as the client get *****ed its okay with them !!
Moto Health Care's replyOfficial
24 Jan 2025, 15:28Dear Yolanda Lebereko
We have been in contact with you and informed you accordingly.
Kind regards
Tashnee Daniels
We have been in contact with you and informed you accordingly.
Kind regards
Tashnee Daniels
Moto Health Care's reply24 Jan 2025, 15:28
Official
Dear Yolanda Lebereko
We have been in contact with you and informed you accordingly.
Kind regards
Tashnee Daniels
We have been in contact with you and informed you accordingly.
Kind regards
Tashnee Daniels
YL
Yolanda L's updateReviewer Update
24 Jan 2025, 15:43Until you understand Customer Service and Customer Retention,as well as fulfiling customer requests, then you you START INFORMING ACCORDINGLY.
the "informing accordingly part" should have started on the 02/01/2025 when the request was logged.
the "informing accordingly part" should have started on the 02/01/2025 when the request was logged.
YL
Yolanda L's update24 Jan 2025, 15:43
Reviewer Update
Until you understand Customer Service and Customer Retention,as well as fulfiling customer requests, then you you START INFORMING ACCORDINGLY.
the "informing accordingly part" should have started on the 02/01/2025 when the request was logged.
the "informing accordingly part" should have started on the 02/01/2025 when the request was logged.