pP
penny P

1 reviews | Active since Jun 2017

13 Jun 2017, 15:30

DISGUSTED BY MOTO HEALTH CARE

<p>i am going for an extended visit to family in the UK until end December. I am diabetic, and my doctor and myself have sent through a request for the 6 months supply of my insulin (which is approved on chronic). THEY DECLINED! They had the audacity to tell me I could ask the pharmacy to issue and claim monthly, otherwise I must pay for the full 6 months and claim back monthly, WHICH I AM NOT ABLE TO AFFORD!!! So they would rather that I get into a serious medical predicament which could end up costing way more than the insulin THAT I NEED TO SURVIVE!! Really Moto Health Care - is this how you look after your members who pay their monthly contributions faithfully every month??? I AM ABSOLUTELY DISGUSTED!!</p>

0
Replies (3)
Moto Health Care
Moto Health Care's reply13 Jun 2017, 15:43
Official

kindly forward me your membership number so I can investigate further.

Kind Regards

Shobha Prakash

Moto Health Care
Moto Health Care's reply15 Jun 2017, 10:35
Official

As per our telephone conversation this morning feedback has been given to you.

Kind Regards

Shobha Prakash

pP
penny P's update15 Jun 2017, 11:12
Reviewer Update

Thanks for absolute nothing!!! I STILL HAVE TO TRAVEL WITHOUT MY INSULIN - apparently they expect the pharmacy to cover the cost and claim back every month - really WHAT DO THEY THINK I AM GOING TO DO WITH THE INSULIN THAT I HAVE TO HAVE TO SURVIVE??? USELESS, JUST USELESS!!!!