Disappointed in services!

Dear Moto Health,

Member no: ********** 06

I had sent you an email on the 07/05/18 and requested a claim to be reworked for my dad as the procedure was an emergency. I received response whereby it stated that he would have to complete a form to give me permission for in order for Moto Health to provide me with details to which I have responded and requested a service consultant to contact my dad.

Mr MS. Cassiem has been a member since 2016 and do date had no extreme medical expenses. Unfortunately due to an unforeseen event he had landed himself in hospital whereby he was completely out of it.

Moto Health had approved an auth but he has received an account for over R35000 for Dr. LA du Preez as it's not covered on his benefit. Need I not remind you this was an emergency and as per your site there was auth for reconstruction of the midface? Why do you approve and auth when the services will not be paid for???? Then we might as well have had him admitted at a state facility.

ONCE AGAIN I AM NOT ASKING YOU TO DIVULGE ANY INFORMATION WITH ME BUT TO CONTACT MY DAD ON ********** 016.

Should this matter not be handled, Moto Health will leave me with no choice but to lodged a formal complaint with the Council of Medical Scheme.

Regards,